Refund & Cancellation Policy

HireSetu provides recruitment assistance, verified job listings, profile shortlisting and premium membership services. All membership payments are made voluntarily by the candidate for access to these services. Please read this policy carefully before making any payment.

HireSetu is a recruitment support and job-assistance platform. We help candidates access verified openings, prepare their profile and connect with hiring partners.

HireSetu does not guarantee employment, selection, salary or joining with any specific company. Final hiring decisions are always taken by the employer.

Membership fees (₹499 for 3 months, ₹999 for 6 months, ₹4,999 lifetime, or any custom direct-joining service amount) are charged for access to HireSetu Premium services and support.

Once a payment is verified and the membership is activated, the service is treated as delivered and consumed on an ongoing basis.

A candidate may request cancellation of a membership before the payment is verified and the membership is activated. In such cases, the pending payment request will be cancelled and no membership will be activated.

Once the membership is activated and the Candidate ID is generated, the membership cannot be cancelled mid-term.

HireSetu reserves the right to cancel or suspend a membership without refund in case of fraudulent payment proof, fake documents, misuse of the platform, abusive behaviour or violation of our Terms & Conditions.

Refunds are considered only in the following cases:

• Duplicate payment — where the same amount is paid twice for the same membership.

• Payment made but membership never activated by HireSetu.

• Technical failure where the amount is debited but no payment record is created against the candidate.

Refunds will not be issued in the following situations:

• The candidate did not get selected in an interview or by an employer.

• The candidate chose not to attend interviews or stopped responding to HR calls.

• The candidate changed their mind after the membership was activated.

• The candidate provided incorrect personal details, mobile number, email or resume.

• Services have already been used, such as profile shortlisting, interview scheduling or job applications.

To request a refund, contact HireSetu support within 7 days of the payment date with your registered mobile number, Candidate ID (if generated), payment amount, UTR / transaction reference and payment screenshot.

Every request is reviewed manually by our verification team. If approved, the refund is processed to the original payment method (UPI account) within 7–10 working days.

We request candidates to contact HireSetu support before raising a bank dispute or chargeback. Raising a chargeback without contacting support may lead to permanent suspension of the candidate profile.

HireSetu may update this Refund & Cancellation Policy from time to time. The latest version will always be available on this page and applies to all payments made after publication.

For any refund, cancellation or payment-related query, reach out to the HireSetu support team through the Support section inside the app or on our official WhatsApp channel. Our team responds within 24–48 working hours.